Business Transformation Solutions – Contributing to a Better World

PID 3504 Clim Pacheco - Business Transformation

PID 3504 Clim Pacheco

Guest: Clim Pacheco  

Presenter: Bronwyn Williams

Overview: Clim Pacheco, Director of Business Transformation Solutions (BTS), recalls how he started his career as a business consultant. Clim is dedicated to make a difference in the world, make it a better place, and to enable others to enjoy life to the fullest. About six years ago, he decided to give up his corporate life to pursue his passion of speaking with people from various walks of life about leadership, risk management, and strategic business planning. Years later, he has successfully established BTS, which aims to lift the capability and productivity of companies by providing consultancy services, mentoring programs, and workshops. For Clim, life is not just about earning, but also about learning and giving back to the community, even in small ways.

Guest Bio: Clim Pacheco is a business management consultant with an aim to create brighter futures for individuals, companies and countries through the transfer of expertise, life skills and insights gained from executive management careers in financial services, transport, education (management and leadership) and engineering (power and transport).


Bronwyn Williams: Well hi everybody, it’s Bron Williams here for Business Radio and today I am talking with Clim Pacheco from Business Transformation Solutions. Hi Clim, how are you going?

Clim Pacheco: Fine, thank you Bron. And how are you?

Bron: Really well. We’re both in Australia which is lovely and we’re moving into spring and so I was out and about this morning, it’s sunny but that wind is still a bit chilly. Is that how you’re feeling too?

Clim: Certainly so but really relieved that the sun is peeping out now from those long cold winter days but it’s fantastic.

Bron: Yes, it’s good. Clim can you tell us about your business and what it is that you do?

Clim: Right. Probably a bit of history, about five and a half years ago I decided to give up my corporate life and focus on social and community causes as such. And obviously my main focus would be on volunteering at least one day of the week to people who might need my services in leadership, management, risk management and strat planning but obviously unless you can earn, there’s no point in even indulging in voluntary work. So it was a very quick reminder from my wife that earning is a very integral part of my life.

Bron: And behind every man is a woman.

Clim: Absolutely. And she’s very down to earth and probably keeps me anchored in the things that matter. So I decided then that I’d do three days of consulting work and in the fields or rather with the expertise that I had in my previous sort of careers and so three days a week I’d focus on  management consulting work and one day in that week I decided that I would focus on self improvement and development because I realized that as a consultant and moving out of the the world of work in the corporate sense, I knew that my relevance to society and my clients would not be there unless I learned. And so I devote one day a week to learning about the fields of interest and also doing a bit of lecturing at university to keep in touch with managers around the workforce. So in essence basically this business, Business Transformation Solutions  was thus created on the spur of the moment term or a whim rather of earning, learning and giving because my wife basically was the one who said “Okay, it’s all fine that you’re going to do social and community work but where’s the earning capacity?” So the model that came up was the three days plus one day, plus one day of consulting, learning and giving and that’s what my business is all about.

Bron: Yes. I remember talking with you and it’s like an equation that you have – this earning, learning and giving. And with your giving, what sort of areas are you giving back into and how are you doing that?

Clim: Well Bron that was how we met if you recall, it was the Salvation Army. The day I decided to start this business, my first goal was to the Salvation Army and I was fortunate to have a conversation with Penny Aquino who was at that time the Volunteer Engagement Coordinator and I suggested to her that I’d love to volunteer my time one day a week only and I’d like to do things like strategic planning and leadership and management ventures because I felt that I really needed to contribute to society in a way that I was capable of doing. So with Salvation Army and it was a stint for about four and a half years actually.

Bron: Oh really, that long?

Clim: That long. So every Friday I used to go there and initially started on the creation of the volunteer engagement strategy and because planning was something that I’ve done most of my life in my careers. And then later I was fortunate to be involved with the Transform leadership program, the executive leadership program the Commissioner had thought of introducing for the Salvation Army and so I was part of that team that worked on the development of the leadership executive program, the strategy behind it and also contributing in parts to the program itself. So that’s the sort of volunteering work that I’ve been doing and I’ve stuck with that for every day a week, I do it with an organization.

Bron: Okay. So who are you currently working with in terms of giving?

Clim: Yeah. So at the moment after I left Salvation Army because I suggested that after the first cohort of 20 had actually gone through the program, I felt it was time for me to venture into other areas.

Bron: And keeping things fresh for yourself.

Clim: Correct, yes. And I did say to the Salvation Army, “I think I’ll be getting stale with you all too, you’ve got used to me and do I need to freshen up myself.” So there’s something really amazing about our thought process and serendipity Bronwyn because I just went to a networking, a Whitehorse Business networking session and it was a case of me giving a one minute spiel on what I did and I met this person from International Needs Australia who basically was talking about working with women and children and building up to their capabilities in underdeveloped countries and it happened to be Uganda that she mentioned and I was born in Uganda, East Africa.

Bron: Oh my goodness, talk about serendipity.

Clim: Absolutely and immediately I said “It would be great to be able to help in your organization if the opportunity arises.” And lo and behold the following day she sent me an email and then gave me a call and said “Clim would you like to work with International Needs Australia because Pri Fernando the CEO would like to meet you?” Okay and so I’ve been with them now for about a year and a half and assisting in their strategic repositioning. They’re an organisation, have been around for about 41 years and have worked in countries like Uganda, Nepal, Sri Lanka, India and they are still trying to find ways and means of creating a bigger footprint and so I’m assisting them on a one day a week basis there.

Bron: That’s fantastic because what I think is interesting about our abilities is the transferable skills that we bring. So you have over the decades of your life, built up a whole plethora of skills that you can bring to different things so the skills that you’ve brought to the Salvation Army looked, had a particular shape for that environment. Now you are bringing the same skills in but to a different environment and what is being produced what probably looks quite different but it’s exactly the same person with exactly the same skill set that’s being brought to both Situations.

Clim: Indeed Bronwyn and what I found is it’s a two-way traffic. And what I am giving, I’m actually getting so much more and I always say this to people who say to me “Why volunteer when you can earn so much more with that same consulting approach?” It does two things, it gives me a sense of front fulfillment that I am able to contribute to society without asking for money in return. But what they give me is this credibility when I go and talk to corporates even about what I do. It’s amazing how the triple bottom line indicators, the things of really the social, environmental and financial things come into play and my giving to society is actually part of the social consciousness that organizations and corporates are looking for now. So they see in me something that they would like to do and I can have conversations with them but also when I’m doing consulting work or bidding for work, it’s often asked what sort of activities do I do and all this is linking back to the capacity to earn in the business.

Bron: Yes and I think that’s such a good lesson that those of us who are older can then feed back to the ones who are younger who I’m sure you’re probably like me, in our 20s 30s 40s, feeling very driven, have to keep going, power, power, power. But you hit that magic like 55-60 mark and something shifts and you know that drivenness is not the whole game, there are other ways of being highly productive very successful without that sort of what I call the ‘hamster wheel phenomenon’ that’s just running and running and running.

Clim: Very true Bronwyn. And what is also important is even the youth now are looking for work/life balance and my model is on life work, the model of life and work rather than work and life. We focus so much on working to get our satisfaction but I’m focusing on having a life with work being part of it yes and it’s quite incredible how much the Millennials and even Gen X and Gen Y people that I interact with are more and more interested in this model of life. Because I’m like as you Bronwyn as you correctly pointed we wait to fulfil our lives from a work perspective and then decide “Okay now I can give.”

Bron: Yes.

Clim: Fortunately for us, the youth of today are looking at giving simultaneously with working and this work model or life work model fits in entirely with their mindset which is really pleasing.

Bron: Yep. I think that they’re on to something that we didn’t have an understanding that we didn’t have when we were their age. Can I ask you, so we looked at the giving, when you say the learning what sort of things are you doing to add to your own personal development at this point in your life?

Clim: Yeah, so as I do a bit of work in what were my careers like engineering, management and leadership, insurance and finance, and education and management and leadership – I realized that holding memberships in these organizations also entails keeping up your CPD points.

Bron:  Yes.

Clim: And so what has become important to me is that I do things like attend conferences which are relevant to the fields of consulting that I work in. I’ll also do a lot of readings, so one day a week as I said I devote time to looking at what’s latest in the market, to reading the blogs on the various newsletters etc. on that, looking at YouTubes, etc. But I also have found the value in as I said doing two things which I consider part of my learning, one is I undertake executive mentoring work which is not a day a week but it’s out of that one day of learning.

Bron: Yes.

Clim: The process of actually mentoring people that I have had the opportunity to do work with, they’ve actually challenged me with different concepts and ideas and so I go back and do some homework so that’s one part of the learning – executive mentoring but it’s a learning experience. The other thing that has been invaluable, I do lecture in places like Swinburne University and I only do it in one day in two months or something just so that I keep in touch with the industry but in that process many of the students who are really managers in the workplace because these are all fast-track programs they, also challenge me and I go back and I have to learn in management leadership, in risk management and everything else that I do. So those are the two parts and besides that I do a lot of blogging and read a lot on social media. It’s amazing how much you learn from social media because your friend circle recommend different articles or YouTube videos to you and my gosh it’s been any incredible eye opener for me at this ripe old age of 65 and a half.

Bron: Yeah I think the wonderful thing is that both you and I know that just because you’ve ticked over that magic 6-0 it doesn’t mean that life has stopped or that your brain has started to atrophy, that you have not only decades of experience and skills to give but you’re actually capable of learning new skills and continuing to build your capacity as a human being.

Clim: Yes.

Bron: So we’re going to bring our interview to a close shortly Clim. Can you tell me, so we’ve looked at probably only two-thirds, we’ve looked at your giving and your learning. Let’s just take a few minutes now to look at the earning side of what you do with Business Transformation Solutions. Who is your ideal client? Who are the people that you love working with, that you feel you’d best fit with?

Clim: Well I realize that the ideal clients now are the education sphere because one of the most exciting parts of my careers has been in the field of education in management and leadership education. So I do work with Deakin University on their Grad Cert in Management program and part of that is the assessment of a program that I actually created when I was head of management and leadership at Chisholm TAFE. So sometimes what you do in your earlier years actually comes back not to haunt you as much as glorify you. I do a lot of work with them and it’s so exciting because that’s the whole gamut of management and leadership including marketing, human resources, change management, innovation, strat planning. So that’s my ideal client but the other aspect of clients that I now work with are those tiny very, small social and community organizations that are looking after the needy but do not have an opportunity of using consultants because they feel they’re very expensive.

Bron: Yes.

Clim: Whilst early days I worked with some of the very large organizations because I thought that’s the people I knew I morphed in the second year looking into social and community organizations that were needy and which were around the region so that I didn’t have to travel so much. And that’s become a parallel activity, so I look at people, one person shows or two people shows that are looking for consultants but cannot afford them and do all of their strategic planning, risk management frameworks, setting them up and also I’ve done team and culture workshops with people so it’s really helping those who are in need who believe they cannot afford to have a consultant in a region of their need.

Bron: Yeah. Look, that’s great Clim because they’re in the 21st century. There is the rise of the entrepreneur, the one person business, the senior-preneur, the solo-preneur, the mum-preneur. So many people are setting up their own businesses in a variety of fields and certainly in those starting out days, probably the first two to five years it’s tough going when you’re starting from scratch and to be able to access someone like yourself who has such a wealth of experience and can – obviously you don’t do it for free, it is your business – but you are able to assist at a financial level that other people can slot into their budget without feeling as though they are spending far beyond what their means can afford.

Clim: Absolutely.

Bron: Because we just don’t know, do we? We know the story of them of Steve Jobs and the guy who started Facebook, sorry I’ve forgotten his name – Mark Zuckerberg – they were entrepreneurs, they were solopreneurs, they started in their garage, in their back bedroom. We don’t know who is going to be the next person who will come up with a business that grows to be huge like that. So to have someone like yourself speaking into, feeding into those sorts of people, you just actually don’t know who you’re talking to, do you?

Clim: So true. In fact them when you mentioned those names, you remember the conversation I said when I told my wife Arlene that I would be going into social and community work and when I talked about volunteering my time, her exact words were “But you are not Bill Gates.” In other words I did not have the backing of so much money yeah then I said conceptually one does not have to be Bill Gates to be able to be a social and community idea-preneur. I said my role will be to set up ideas is to help people create better lives for themselves and ideas actually is now the new engine for currency.

Bron: Yeah, the new currency.

Clim: And so in many ways you’re absolutely correct Bronwyn that we really have to plan our life in one way and I was quite fortunate in my life because very early in my life at the age of nine, my dad actually, I was in Africa at the time, and he asked me at nine when we went to the source of the River Nile in East Africa and it was a hundred years to the day John Hanning Speke discovered the source of the river mouth and my dad just tapped me on the shoulder and said “Dream your life.” And I thought that was a crazy thing to ask a nine-year-old but I went with it and the first thing I said is “One day I’d be a hydro engineer.” Only because a very close friend of mine, our friend was the chief engineer in a hydropower station. So that was the first dream, the second dream I said “One day I’ll go to the other end of the Nile.” Lo and behold the first job I took in India was in Tata Electric Hydroelectric corporation and years later I went to the other end of the Nile in Cairo and I thought if by the age of 29 I could fulfil two of my dreams, why didn’t I dream my whole life and so I set it up into a 30-45-60. By 30 I’d stop being an engineer and go into management and leadership, by 45 I will change my career to give to people it happened to be education and by 60 I’ll free fall and do whatever it takes my fancy. So my life now is doing what takes my fancy but I believe it’s been the most fulfilling stage of my life and career.

Bron: Yeah, I love that idea of free fall. Well Clim it has been, as it always is when I speak with you, such a wonderful privilege and an engaging conversation. So if people want to get in touch with you, with Business Transformation Solutions, what’s the best way for them to do that?

Clim: Well certainly the best way is you can look up my website it’s or you can also look up my public speaking website which is and in that you’ll get my email address and I will let you know right now it’s [email protected]. Get in touch with me, get my phone number too and it would be a pleasure even just having a conversation about what I do and how you can change your life by just planning for the future.

Bron: Thank you. It’s been so wonderful to speak with you, so this has been Bron Williams for Business Radio Talkers speaking with Clim Pacheco from Business Transformation Solutions.

Clim: Thank you very much Bronwyn and thanks  for the opportunity.

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